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Office Representative - State Farm Agent Team Member Napoleon, MI

Office Representative - State Farm Agent Team Member

Full Time • Napoleon, MI
ROLE DESCRIPTION: 

Dale Robert-State Farm Insurance Agency
6608 Brooklyn Road                                   
Jackson, Michigan 49201

We are looking for an outgoing Customer Representative to add to our team! 
Our office has a great team environment that is looking for the right candidate to help us grow! We have been in the community for over 20+ years with a dedicated team that has an amazing customer focus.

As a Customer Service/Sales Representative with the Dale Robert-State Farm Insurance Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people will make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.  

RESPONSIBILITIES: 
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, problem solving and billing clarifications.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary phone & in-person communication skills to efficiently meet the needs of customers while promoting the development of our business. 
QUALIFICATIONS:
  • Dedicated to customer service.
  • Computer skills required.
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving
BENEFITS:
  • Hourly pay plus commission/bonus
  • Growth potential/Opportunity for advancement within my office
  • Paid time off (vacation and personal/sick days)
  • SIMPLE retirement plan
  • Valuable career-building experience
  • Great TEAM environment




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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